Return Policy

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please log into your account to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Serenity Place Store
Attn: Returns
RMA #
PO Box 431
South Paris, ME 04281
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS / STORE CREDIT

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

If you select a store credit we will send you a message with a store credit voucher code.

EXCEPTIONS

The following items cannot be returned and are considered final sale:

  • CBD Wellness Products, doTerra Essential Oil Products, $5.00 Leggings

Please Note

  • To Request a Refund or Store Credit Products Must Be: New, un-used ,un-washed with original tags attached In original packaging.
  • Returned within 30 days of purchase.
  • If an entire order is returned, any free gift in the order must be returned in new condition, or the retail value of the promotional item will be deducted from the return amount.
  • Defective items are handled directly through the manufacturer. Please see their website for contact information. If you need contact information or assistance please email us at [email protected]

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
207-850-7518 or
[email protected]

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